New Delhi, March 11 (UNI) Delhi CM Rekha Gupta on Wednesday heard public grievances during a ‘Jan Sunwai’ session at the Chief Minister’s Janseva Sadan and directed officials to ensure prompt and time-bound resolution of complaints.
Interacting with citizens from across the city, Gupta listened to their concerns and instructed the officials present to take immediate action on the issues raised.
Gupta said addressing citizens’ problems effectively is the true measure of good governance and reflects a new work culture in the national capital where the government reaches people at their doorstep.
She added that the Delhi government is committed to strengthening the administrative system on the pillars of service, transparency and public participation.
The Chief Minister said people will no longer have to make repeated visits to government offices or stand in long queues to resolve everyday issues.
With the use of technology, the gap between the government and citizens was being significantly reduced, she said.
Highlighting the ”CM Jan Sunwai Portal” and mobile application, Gupta said the platform enables residents to lodge complaints related to civic and administrative bodies including the Municipal Corporation of Delhi, Delhi Development Authority, Delhi Police and various departments of the Delhi government at a single place.
She said citizens can also track the progress of their complaints through the portal, and in case of dissatisfaction with the resolution, the system automatically escalates the matter to higher authorities.
Apart from the online platform, grievances can also be registered through a call centre helpline (1902) or by visiting the Chief Minister’s Office and submitting complaints offline, Gupta said.
The Chief Minister further said the government has expanded the network of Common Service Centres (CSCs) to bridge the digital divide. More than 7,000 centres across the city are now providing 75 key e-District services, including income, caste and residence certificates, birth and death certificates and pension-related services.
A nominal fee of Rs 30 has been fixed for these services to prevent exploitation by middlemen and cyber cafes, she added.
Gupta said public satisfaction remained government’s ultimate benchmark of success, adding that Delhi’s ongoing digital transformation will ensure that citizens no longer have to run from one government office to another for basic services.
