Thiruvananthapuram, Dec 2 (UNI) Kerala’s ‘Mitra 181’ helpline has emerged as a frontline defence for women and children in crisis, handling more than 5.6 lakh calls and providing crucial support round-the-clock across the state.
According to official data, the toll-free helpline has received an impressive 5,66,412 calls since its launch in 2017, providing direct and effective intervention in nearly two lakh cases.
Health Minister Veena George urged women across the state to keep the 181 helpline number in mind and to use it whenever they face threats, emergencies, or situations requiring immediate support.
“The government and the Women Development Corporation stand firmly with those seeking justice, privacy, protection, and a chance to rebuild their dreams,” she said.
Operating 24/7, ‘Mitra 181’ offers counselling, legal advice, emergency rescue, medical support, and safe shelter referrals. The service works in close coordination with the police, hospitals, ambulance networks, and other essential agencies to ensure timely and effective intervention.
Those who frequently depend on the helpline include teenage girls, survivors of domestic violence, victims of harassment, and members of the transgender community, all of whom benefit from confidential and compassionate assistance.
Handling an average of 300 calls per day, the helpline receives a mix of emergency alerts and information requests. A committed team of 12 professionally trained women, with qualifications in law and social work, manages operations in three shifts to ensure uninterrupted service. Regular training programmes further enhance their ability to handle sensitive and high-pressure cases.
‘Mitra 181’ continues to stand as a protective shield for women across Kerala, reaffirming the state’s commitment to ensuring safety, dignity, and justice for all.
Kerala’s women’s helpline ‘Mitra 181’ records 5.66 lakh calls since 2017
