New Delhi, December 9 (UNI) Amidst gradual improvement in network operations by IndiGo ever since the government’s announcement to keep the pilot flying hours rules in abeyance, Peter Elbers, in a video message addressed to the travellers and general public, has assured that the airline is working on a “war-footing” to restore full operations.
He said that the operations by the airline has been on a steady rise since December 5, when the airline was only operating 500 schedules. This has risen to 1,500 on December 6, 1,650 on December 7, and 1,800 on December 8, Monday. On Tuesday, the airline is operating more than 1,800 schedules, and all the destinations on the network with normalised on-time performance.
As of Tuesday, Elbers said that all scheduled operations reflected on the airline’s website are operating normally without any disruptions.
Expressing apology to the unprecedented disruptions as air travel is associated with people’s “ambition, emotions and aspirations”, Elbers said that the priority for the company has been to support the stranded passengers first to help them reach their destinations safely, then refund the money against all cancellations and deliver all bags stuck at the airports to the passengers concerned.
He said that lakhs of customers have already received their refunds, and bulk of the bags have been delivered.
As an airline, Elbers said that the effort is to “emerge stronger” from the events that unfolded in the last week. Once the immediate challenges are dealt with, he said that the airline will dive deeper into the reasons behind the crisis. He also said that the company will offer full cooperation to the regulator on this.
Elbers said that while the “customer angst” about what had happened is understandable, he said that customer confidence has started returning and bookings have started as operations get back to normal.
