AI to handle half of service cases by 2027: Report

Bengaluru, Nov 12 (UNI) Artificial Intelligence (AI) will manage nearly 50 per cent of all customer service cases in India by 2027, up from 30 per cent today, according to Salesforce’s latest State of Service report released on Wednesday. The research highlights that AI has rapidly risen to become the second-highest priority for Indian service…

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Public dialogue soul of good governance: Delhi CM

New Delhi, Nov 12 (UNI) Delhi Chief Minister Rekha Gupta on Wednesday said that connecting with people, listening to them, and providing solutions to their issues, are the true hallmarks of a democracy. Continuing with public hearings, Gupta on Wednesday met citizens from various parts of the national capital during a ‘Jan Sunwai’ (public hearing)…

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