State Bank of India has launched its Global NRI (GNC) center at Kochi – the state that receives highest number of remittances in the country.
Announcing the launching at a news conference on Friday, SBI Chairman Rajnish Kumar said that the Global NRI center will be a one-stop customer service center for all NRI banking related services.
To further enhance the service experience for NRIs, the bank also launched related other services such as Wealth management, SBI Intelligent Assist, Free Post box service, SBI Mingle for NRI’s, Remittance facility for US based customers, he added.
Leveraging its strong NRI Customer base over 33 lakh as on January 31, 2018, the bank, through its GNC aims to centralize operations which are currently spread across 16 Circles, 92 NRI branches in 66 different locations and several NRI intensive branches, he said adding that the GNC would be a single point of contact for SBI branches, customers, relationship managers, representative offices and foreign offices.
The bank’s NRI customers can now avail of SBI’s banking services from any part of the world, through a wide range of online facilities like account opening, in-principle sanctions of loans and instant remittances, state-of-art technology, professional and specialized dedicated teams, a 24X7 contact center to offer customer support and issue resolution, he added.
“We have witnessed consistent growth of our NRI banking portfolio. Our endeavour is to offer all our products and services on digital platform so that our NRI customers experience the ease of banking with us from wherever they are in the world and that’s why we have centralized all our services and offering under the Global NRI center besides offering them specialized services,’’ Mr Kumar said.
“Technological advancements are creating opportunities to modernise and de-risk the way vital remittances are transferred across borders. Formal remittances are also seen as a key stepping stone to improving financial inclusion by encouraging more people to have bank accounts,’’ he stated.