By Our Staff Reporter
Bhopal, Sep 25:
Public Service Centres started functioning in the state with a view to making delivery of public services more effective. Launch of the Public Service Centres equipped with a special and major software for receiving and disposing of applications has proved to be revolutionary for the state.
Chief Minister Shri Shivraj Singh Chouhan held direct discussions through videoconferencing from the Mantralaya here today with district collectors, directors, managers and applicants present at Public Service Centres. Shri Chouhan talked to collectors, applicants, directors and concerning staff present at Public Service Centres in Gwalior, Shivpuri, Hoshangabad, Jabalpur, Indore and Jhabua.
On the first day, 55 Public Service Centres have started functioning. Till 5 pm, 1511 applications were received out of which 266 were redressed. At present, 22 services have been included in the software while remaining 30 are being included. As many as 336 Public Service Centres will start functioning by December-end this year. Madhya Pradesh has now become a pioneer state in the country in making available public services through information technology.
Chief Minister Shri Shivraj Singh Chouhan directed district collectors to pay special attention to operation and management of Public Service Centres and remove hurdles immediately, if they crop up.
He said that if people are able to get services in time without any difficulty, then it will be revolutionary beginning of implementing concept of Ram Rajya in Madhya Pradesh.
He said that Public Service Centres have been launched on the occasion of Pt. Deendayal Upadhyay’s birth anniversary. It is a pleasant coincident. He directed the collectors and managers of Public Service Centres to contact the technical team at Bhopal if a technical problem crops up. He said that other states have also emulated this Act. It has been lauded at international level also. Now, arrangement of Public Service Centres will also set a precedent. It is responsibility of all to make this successful in the larger interests of people.
Direct dialogue with applicants and managers
Gwalior Collector Shri P. Narhari informed that on the first day of launch of Public Service Centre, a total of 80 applications were received till 5 am out of which 46 have been redressed.
The Chief Minister also sought information about functioning of software from the centre’s manager Shri Suresh. Shri Suresh informed that the software is working excellently. The people who have availed services are very happy.
Applicants have thanked the government on getting services so quickly. The Chief Minister talked to an applicant who received domicile certificate today.
Shivpuri Collector Shri R.K. Jain informed that applications were disposed of on the first day. Hoshangabad Collector Shri Rahul Jain congratulated the Chief Minister for this revolutionary initiative on behalf of people. The Chief Minister enquired about the arrangement from an applicant Shri Ashok.
He informed that he got income certificate on the first day itself. Public Service Centre manager Shri Prateek informed the Chief Minister that the new software is very effective.
As many as 14 out of 23 applications were disposed of on the first day at Jabalpur. Dharni Bai applied for addition of name in the BPL list and issuance of ration card. The name has been added in the BPL list while ration card will be issued in the second phase.
There are six Public Service Centres in Indore. About 300 applications were received on the first day. Public Service Centre manager Shri Mukesh informed the Chief Minister that the software is not only effective, but also works very fast.
There is no possibility of any technical snag in future. An elderly applicant informed the Chief Minister in Malwi dialect that “daughter needed income certificate and she has got it.”
An 83-old-woman of Jhabua had applied for pension. A pension of Rs. 500 was sanctioned to her immediately.
Chief Secretary Shri R. Parasuram, Principal Secretary Public Service Management Shri Iqbal Singh Bains and Principal Secretaries of concerning departments delivering 52 services were present on the occasion.